Special Sales Conditions

 

1 - General provisions

The present terms and conditions of sale are systematically brought to the attention of each Customer at the time of placing an order. Users of this site must ensure that they read and understand these conditions of sale.

Any reservation or purchase of a service, with the exception of a privatization of the Impériale, from the L'Impériale de Marie Antoinette website automatically implies acceptance of the present terms and conditions of sale.

In the absence of express acceptance by L'Impériale de Marie Antoinette, any contrary condition imposed by the customer will be unenforceable against L'Impériale de Marie Antoinette, regardless of when it may have been brought to its attention.

Users of this site are therefore advised to read them carefully at the time of booking. The general terms and conditions of sale may be modified several times a year, and the customer will only be able to invoke the general terms and conditions specifically communicated at the time of booking.

The services covered by these terms and conditions are tickets for special events, gift vouchers and entertainment services or services of an ancillary tourist nature.

 

2 - Presentation of offers

The description of the tourist services offered: this information (in particular the menus) may be modified or changed during the year. L'Impériale de Marie Antoinette makes every effort to update this information as quickly as possible.

Offers are subject to availability.

 

3 - Prices

All prices are quoted in euros and include VAT.

The prices indicated on the site are those at the time of publication. It may happen that, following a last-minute promotion, the price is slightly lower.

If you have to buy drinks in the vehicle, they will be paid for on the spot.

 

4 - Booking conditions

Reservations can be made on the Impériale de Marie Antoinette website.

The customer is invited to select the event, date and number of seats required from the list of events available on the site.

Once you have selected the event, date and number of seats required, you will be taken to a summary page, where you can check the details of your current booking.

Information can be obtained either by calling directly or by being called back following a request sent via the internet. In order to guarantee a reservation, L'Impériale de Marie Antoinette requires full payment.

Pre-payment of the full amount is mandatory.

Your order is firm and definitive only upon receipt of the confirmation email sent by L'Impériale de Marie Antoinette.

 

5 - Terms of payment

Payment can be made on the site by credit card up to 24 hours before the event, or by check or bank transfer, subject to sufficient lead time. In this case, the reservation request will only be confirmed on receipt of payment.

Only online payment by credit card is accepted.

Paying by credit card allows you to reserve tickets online and immediately, firmly and definitively.

The transaction is immediately debited from your credit card after verification of your credit card details and receipt of debit authorization from the credit card issuer.

By providing your credit card details, you authorize L'Impériale de Marie Antoinette to debit your credit card for the amount corresponding to the All-Inclusive Price. In this respect, you declare that you are the holder of the credit card to be debited and that the name appearing on the card is indeed yours.

If it is impossible to debit the All-Inclusive Price, the online sale is immediately cancelled by operation of law and the reservation cancelled.

All payments made on the site are secured via our payment service provider, la, which is the sole recipient of your bank details.

What's more, to protect you from fraud, your bank may ask you for an authentication code to verify that you are the owner of the credit card you are using.

 

It is not possible to book by cheque or bank transfer without first contacting L'Impériale de Marie Antoinette.

 

6 - Order confirmation

Once payment for the service has been received, L'Impériale de Marie Antoinette will send the customer an order confirmation or voucher by e-mail, or by post, subject to sufficient lead time.

The customer must present this document to the service provider in order to benefit from the services concerned. The document can be presented by telephone

In some cases, you may be asked to show proof of identity, for example to verify the age of a person benefiting from a child fare.

 

 

 

7- Cancellation and modification conditions

Right of withdrawal. In accordance with article L121-20-04 of the French Consumer Code, services are not subject to a right of withdrawal.

Nevertheless, reservations made on the Impériale de Marie Antoinette website may be cancelled or modified at the customer's request up to 10 working days before the event. Amounts paid may be reimbursed upon presentation of proof of payment and a letter of motivation. In the event of cancellation after 10 days and before 72 hours, between 25% and 50% will be retained.

In the event of no-show, the customer is not entitled to any refund.

 

8 - Performance

L'Impériale de Marie Antoinette makes every effort to ensure that the service runs smoothly. Under no circumstances will L'Impériale de Marie Antoinette be held responsible or liable for any compensation or reimbursement in the event of changes to the service, timetable or duration of the service due to force majeure or instructions from the relevant authorities.

Timetable: the customer, or the entire group, must arrive at the venue no later than 10 minutes before the scheduled start time. Customers arriving after the scheduled start time will not be entitled to any refund.

 

9 - Applicable law

The sale of tickets covered by these conditions of sale is subject to French law. In the event of any dispute, the French courts shall have exclusive jurisdiction.

 

10- Internet-related

You declare that you are fully aware of the characteristics and limits of the Internet network, through which L'Impériale de Marie Antoinette makes the site and the "L'Impériale de Marie Antoinette" space available.

You therefore acknowledge that:

- Data transmissions over the Internet are only relatively reliable, as they circulate on heterogeneous networks with different characteristics and technical capacities, which are sometimes saturated at certain times of the day;

- data circulating on the Internet are not protected against possible misappropriation, and may be subject to capture of the information disseminated.

- it is impossible to control the use that might be made of it by third parties on the Internet.
Consequently, L'Impériale de Marie Antoinette cannot be held responsible for any of the facts or events mentioned above;. it is released from all responsibility in the event of force majeure, including in particular the malfunctioning of the Internet network, telephone lines, reception equipment preventing or hindering the use of the site.

L'Impériale de Marie Antoinette accepts no liability in the event of force majeure, including in particular malfunction of the Internet network, telephone lines or reception equipment preventing or hindering use of the site.